Cleanzy cleaning professionals work on hourly basis. Please specify the amount of time when booking the service.

Our main aim is to serve you in the way you wish. If there are any rooms you want not to be cleaned, we will inform the cleaning professional if you make the room and lounge selection according to this new number and indicate it in the order note.

This is definitely not necessary! You can specify where you will leave the key in the order steps. Our cleaning professional can pick up and leave the key from where you specify. If you want to be at home during the service, there is no problem for us!

In addition to one-off services, we can also order a weekly or fortnightly service. Remember, discounts are available if you order a regular service.

For your convenience we offer our services on hourly rate or fixed price. Having and extra bathroom or lounge won't affect the price.

Wall cleaning services are not part of our standard package. Please contact us via Live Chat, call our customer services department on 020 3872 2272 or email us at [email protected] for a quote.

Your friend is our friend! Please ensure that you mention that you have a pet when you place your order so that we can send a cleaning professional who loves pets and doesn’t have any allergies.

A survey will be sent to you by e-mail after the cleaning service has been completed. You can rate the cleaning professional and Cleanzy via this survey. We value your feedback, thank you for your help to improve our quality of service.

We do not have professional chair and carpet washing services as part of our standard operation. You can contact us if you have a specific request in this direction. In addition to general cleaning, we can include it to the program as an extra and make a special offer for you outside of the prices you see on our site.