Last Updated: August 20, 2019 Effective Date: August 25, 2019
In the following, information about the processing of your personal data by Cleanzy, and the rights you are entitled to under the data protection regulations may be found.
Personal data is all the data that is personally available to you, eg. Name, address, e-mail, phone numbers, et cetera . Which data is processed in detail and how it is used depends largely on the services to be used.
1. Who is responsible for data processing and who can I contact?
Responsible body is:
Cleanzy U.K. Limited
53 London Road, London, SW17 9JR
Data Protection Officer of Cleanzy is:
2. Which sources and data do we use?
We process personal data that we receive from you during the use of our website and, if applicable, our business relationship.
In the case of purely informative use of the website, i.e if you do not register or otherwise provide us with information, we will only collect the personal data that your browser transmits to our server. When you visit our website, we collect the following access data that is technically necessary for us to display our website and to ensure stability and security. The access data include the IP address, date and time of the request, Greenwich mean time (GMT) time zone difference, content of the request (ie name of the specific website retrieved), access status / HTTP status code, amount of transmitted data, referrer URL (previously visited page), browser type and version, operating system and its user interface, language and version of the browser software,
Furthermore, we will receive your personal data, if you contact us via contact form or e-mail. Personal data are eg name, address, e-mail, telephone number (hereinafter called "contact data").
If you are using the Cleanzy Platform to request professional services, you may give us:
• Contact information, such as your name, physical address, telephone number, and email address. • Information about your home, such as the number of bedrooms, the types of appliances, zip code or postal code where your home is located and your instructions for servicing your home. • Billing information, such as credit or debit card number, expiration date & security code and/or information regarding your PayPal, Google Wallet or other digital payment accounts and the Cleanzy Platform itself • Ratings and reviews of the service professionals you engage through the Cleanzy Platform.
3. For what do we process your data (purpose of the processing) and on which legal basis?
We process personal data in accordance with the provisions of the European General Data Protection Regulation (‘GDPR’) and the UK’s Data Protection Act 2018 (‘Act’) on the basis of the following legal articles:
- 3.1 On the basis of your consent, Art. 6/1/A of the GDPR:
Insofar as you give us consent to the processing of personal data for specific purposes (eg when contacting us via our contact form or by e-mail for processing and processing the inquiry, contacting us to make an offer, booking a cleaning service, sending newsletters , Advertising by telephone, e-mail, SMS etc.), the lawfulness of this processing is based on your consent. A given consent can be revoked at any time. Please note that the revocation only works for the future. Processing that occurred before the revocation is not affected.
- 3.2 For carrying out pre-contractual measures at the request of the person, Art. 6/1/B of the GDPR:
When contacting us (via contact form or e-mail), your details will be processed in addition to any consent given to processing the contact request and its execution on the basis of the implementation of pre-contractual measures.
- 3.3 In the context of balancing of interests, Art. 6/1/F of the GDPR:
If necessary, we process your data for the protection of legitimate interests of us or third parties. In particular, we pursue the following legitimate interests :
Ensuring IT security, in particular the security of the website (see above under point 2);
Asserting legal claims and defense in legal disputes;
Advertising or market and opinion research, in so far as they have not objected to the use of your data;
4. Who gets my data?
Within the organization, those entities will have access to your information needed to fulfill our contractual and regulatory obligations.
Our processors (Art. 28 of the GDPR) can also receive data for the above-mentioned purposes. These are companies in the categories IT Services, Logistics, Printing Services, Telecommunications, Debt Collection, Consulting and Consulting as well as Sales, Growth, and Marketing. If we use processors to provide our services, we will take appropriate legal precautions and appropriate technical and organizational measures to protect personal data in accordance with applicable law. The data are processed within the European Union, as well as in individual cases, by service providers with a valid Privacy Shield membership ( www.privacyshield.gov ) (example: Optimizely:https://www.privacyshield.gov/participant?id=a2zt0000000TNkWAAW&status=Active ).
A transfer of data to third parties is only within the scope of legal requirements. We only pass on the data of the users to third parties if, for example, on the basis of Art. 6/1/B of the GDPR is required for contractual purposes or based on legitimate interests in accordance with Art. 6/1/F of the GDPR in an economic and effective operation of our business or you have consented to the data transmission. In the case of purely informational use of the website, we do not pass on data to third parties.
5. How long will my data be stored?
For security reasons (e.g. to investigate abusive or fraudulent actions) logfile information is stored for a maximum of thirty days and then deleted (see point 2 above) if the user deletes his/her account. Data whose further retention is required for evidential purposes are excluded from the erasure until the final clarification of the incident.
If necessary, we process and store your personal data for the duration of our business relationship, which includes, for example, the initiation and execution of a contract via contact form or by e-mail.
In addition, we are subject to various storage and documentation obligations. The deadlines for storage and documentation are two to ten years if the user does not delete his/her account.
6. Are data transmitted to a third country or to an international organization?
The data provided are processed within the European Union as well as in the USA. Please note that we have agreed EU standard data protection clauses with recipients of your data for non-adequacy states of the Commission, as is the case with the U.S, to protect your data and to achieve an adequate level of protection of your personal data.
7. What privacy rights do I have?
Every affected person has
the right to information under Art. 15 of the GDPR,
the right to a correction under Art. 16 of the GDPR,
the right to cancellation under Art. 17 of the GDPR,
and, the right to restriction of processing according to Art. 18 of the GDPR
Furthermore, you can revoke consent, basically with effect for the future.
In addition, there is a right of appeal to a data protection supervisory authority (article 77 of the GDPR).
In addition, we would like to point out your right of objection under Art 21 of the GDPR:
Information about your right to object according to Art. 21 of the GDPR
You have the right at any time, for reasons arising from your particular situation, against the processing of personal data concerning you, pursuant to Article 6 (1) (e) GDPR (Data Processing in the Public Interest) and Article 6 (1) (f) of Data Protection -Ground Regulation (data processing based on a balance of interests) takes place, objecting; this also applies to a profiling based on this provision within the meaning of Article 4/4 of the GDPR, which we use for questionnaire evaluation or for advertising purposes.
If you object, we will no longer process your personal information unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purpose of enforcing, pursuing or defending legal claims.
In individual cases, we process your personal data in order to operate direct mail. You have the right to object at any time to the processing of personal data concerning you for the purposes of such advertising; this also applies to profiling insofar as it is associated with such direct mail. If you object to the processing for direct marketing purposes, we will no longer process your personal data for these purposes.
The objection can be made in a form-free manner and there are no other than the transmission costs according to the basic rates.
The objection, if possible, should be addressed to by e-mail to [email protected]
8. To what extent is there automated decision-making in individual cases, including profiling?
As part of the access to our website or in the context of contact via form or e-mail, we generally do not use fully automated automatic decision-making according to Article 22 of the GDPR. If we use these procedures in individual cases, we will inform you about this separately, if this is required by law.
We do not process your data automatically with the aim of evaluating certain personal aspects (profiling).
9. Is there an obligation for me to provide data? Our website requires you to provide the personal information required to use our site for technical or IT security reasons. Unless you provide the above data, you cannot use our website.
When contacting us by form or e-mail, you only need to provide the personal information necessary to process your request. Otherwise we can not process your request.
With the following information, we will inform you about the contents of our newsletter as well as the registration, shipping and statistical evaluation procedures as well as your right of objection. By subscribing to our newsletter, you agree to the receipt and the procedures described.
Content of the newsletter: We will send you newsletters, e-mails and other electronic notifications with advertising information (hereinafter "newsletter") only with the consent of the recipient or a legal permission.Where in the context of an application to the newsletter whose contents are described concretely, they are For the rest, our newsletters contain information about our products, offers, promotions and our company.
Double opt-in and logging: Registration for our newsletter is done in a so-called double opt-in procedure. This means you will receive an e-mail after logging in to ask for confirmation of your registration. This confirmation is necessary so that nobody can register with external e-mail addresses. Registration for the newsletter will be logged in order to prove the registration process according to the legal requirements. This includes the storage of the logon and the confirmation time, as well as the IP address. Likewise, changes to your data stored with the shipping service provider will be logged.
Customer.io is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation (https://www.privacyshield.gov/participant?id=a2zt0000000PCaFAAW)
Furthermore, the service provider may, according to its own information, use this data in pseudonymous form, ie without assignment to a user, to optimize or improve its own services, eg for the technical optimization of shipping and the presentation of newsletters or for statistical purposes in order to determine which countries the recipients come from. However, the shipping service provider does not use the data of our newsletter recipients to address them themselves or to pass them on to third parties.
Credentials: To subscribe to the newsletter, it is sufficient to provide your e-mail address. Optionally, we ask you to give a name in the newsletter for personal address.
For technical reasons, this information can be assigned to the individual newsletter recipients. However, it is neither our endeavor nor that of the shipping service provider to observe individual users. The evaluations serve us much more to recognize the reading habits of our users and to adapt our content to them or to send different content according to the interests of our users.
The dispatch of the newsletter and the success measurement are made on the basis of a consent of the recipients acc. Art. 6/1/A, and Art. 7 of the GDPR.
The logging of the registration process is based on our legitimate interests in accordance with. Art. 6/1/f of the GDPR and serves as proof of consent to the receipt of the newsletter.
Termination / Revocation - You can cancel the receipt of our newsletter at any time, ie revoke your consent. A link to cancel the newsletter can be found at the end of each newsletter. If the users have only subscribed to the newsletter and terminated this registration, their personal data will be deleted.
Cookies are information transmitted by our web server or third-party web servers to users' web browsers and stored there for later retrieval. Cookies can be small files or other types of information storage. In part, the cookies are used for security or to operate our website (eg for the presentation of the website) or to save the user's decision when confirming the cookie banner.
We use "session cookies" that are created when visiting our online presence (eg to enable the storage of your login status and thus the use of our online offer at all) A session cookie stores a randomly generated, unique identification number. In addition, a cookie contains the information about its origin and the storage period Session cookies are deleted if you have finished using our online offer (eg by logging out), the validity of the cookie expires or the cookies are deleted in the browser ,
If users do not want cookies stored on their machine, they will be asked to disable the option in their browser's system settings. Saved cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).
Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offering and to provide us with further services related to the use of this online offer and the internet usage. In this case, pseudonymous user profiles of the processed data can be created.
We use Google Analytics to display the advertisements displayed within Google's advertising services and its affiliates, only those users who have shown an interest in our online offering or who have certain characteristics (eg interest in specific topics or products visited by them) Web pages) that we provide to Google ("Remarketing" or "Google Analytics Audiences") .With the help of Remarketing Audiences, we also want to ensure that our ads are in line with the potential interest of users and do not seem annoying.
We only use Google Analytics with activated IP anonymization. This means that the IP address of the users is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.
The IP address submitted by the user's browser will not be merged with other data provided by Google. Users can prevent the storage of cookies by setting their browser software accordingly; Users may also prevent the collection by Google of the data generated by the cookie and related to their use of the online offer as well as the processing of such data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en
For more information about Google's data usage, hiring and opt-out options, please visit Google's websites: https://www.google.com/intl/en/policies/privacy/partners ("Google's use of your data when you use websites or apps our partners "), http://www.google.com/policies/technologies/ads (" Use of data for promotional purposes "), http://www.google.com/settings/ads (" Managing information that Google uses, to show you advertising ").
13. Google Re / Marketing Services
Based on our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art/1/f of the GDPR), we use the marketing and remarketing services ("Google Marketing Services") of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, ("Google").
Google is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European privacy legislation ( https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active ).
Google Marketing Services allows us to better target advertisements for and on our website so that we only present to advertisers ads that are potentially in their interests. For example, if a user sees advertisements for products he's been interested in on other websites, this is referred to as "remarketing." For these purposes, when we visit our and other websites where Google Marketing Services is active, it's instant Google implements a code from Google and incorporates so-called (re) marketing tags (invisible graphics or code, also known as "web beacons") into the website that allow the user to create an individual cookie, ie a small file is saved (instead of cookies, comparable technologies can also be used). The cookies can be set by different domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. In this file is noted which websites the user visited, for what content he is interested and what offers he has clicked, as well as technical information about the browser and operating system, referring websites, visit time and other information on the use of the online offer. It also collects the IP address of the users, with Google Analytics reporting that that the IP address is shortened within member states of the European Union or other parties to the Agreement on the European Economic Area and only in exceptional cases completely transferred to a Google server in the USA and shortened there. The IP address will not be merged with data of the user within other offers from Google. The above information may also be linked by Google with such information from other sources. If the user subsequently visits other websites, they may be shown according to his interests, the ads tailored to him. The above information may also be linked by Google with such information from other sources. If the user subsequently visits other websites, they may be shown according to his interests, the ads tailored to him. The above information may also be linked by Google with such information from other sources. If the user subsequently visits other websites, they may be shown according to his interests, the ads tailored to him.
The data of the users are pseudonym processed in the context of the Google marketing services. For example, Google does not store and process users' names or e-mail addresses, but processes the relevant data in a cookie-related manner within pseudonymous user profiles. That is, from the perspective of Google, the ads are not managed and displayed to a specifically identified person, but to the cookie owner, regardless of who that cookie owner is. This does not apply if a user has expressly allowed Google to process the data without this pseudonymization. The information collected about users through Google Marketing Services is transmitted to Google and stored on Google's servers in the United States.
Google marketing services we use include the Google AdWords online advertising program, and in the case of Google AdWords, each advertiser receives a different "conversion cookie." Cookies can not be served through AdWords websites. The information gathered through the cookie is used to generate conversion statistics for conversion-tracking advertisers who see the total number of users who have clicked on their ad and have been redirected to a page that has a conversion tracking tag, but you will not receive any information that personally identifies users.
We can also use the service " Google Optimizer " Google Optimizer allows us within the framework of so-called "A / B-Testings" to understand how various changes to a website affect (eg changes in input fields, the design, etc.) For testing purposes, cookies are stored on users' devices, whereby only pseudonymous data of users are processed.
In addition, we may use the " Google Tag Manager " to integrate and manage the Google Analytics and Marketing Services on our website.
To opt-out of Google Marketing Services Interest-based Advertising, you can take advantage of Google's recruitment and opt-out options: http://www.google.com/ads/preferences .
14. Facebook, Custom Audiences and Facebook Marketing Services
Within our online offering, due to our legitimate interests in the analysis, optimization and commercial operation of our online offering and for these purposes, the so-called "Facebook Pixel" of the social network Facebook, published by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland operated ("Facebook").
Facebook is certified under the Privacy Shield Agreement, providing a guarantee to comply with European privacy legislation ( https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active ).
With the help of the Facebook pixel, it is on the one hand possible for Facebook to determine the visitors to our online offer as a target group for the presentation of advertisements (so-called "Facebook ads"). Accordingly, we use the Facebook Pixel to display the Facebook Ads we have been sent only to those Facebook users who have also shown an interest in our online offering or certain features (eg interests in certain topics or products that have been visited by them) We also use the Facebook pixel to ensure that our Facebook ads are in line with the potential interest of users and are not annoying.
The Facebook pixel is integrated when calling our website directly through Facebook and can store on your device a so-called. Cookie, ie a small file. If you subsequently log in to Facebook or visit Facebook in the logged-in state, the visit to our online offer will be noted in your profile. The data collected about you are anonymous to us, so do not give us any conclusions about the identity of the users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and can be used by Facebook as well as for its own market research and advertising purposes. If we should submit data to Facebook for reconciliation purposes, These are encrypted locally in the browser and then sent to Facebook via a secured https connection. This is done solely with the purpose of establishing a comparison with the equally encrypted by Facebook data.
Furthermore, when using the Facebook pixel we use the additional function "extended comparison" (data such as telephone numbers, e-mail addresses or Facebook IDs of the users) for the formation of target audiences ("Custom Audiences" or "Look Alike Audiences") Facebook (encrypted) For more information about "advanced reconciliation": https://www.facebook.com/business/help/611774685654668 ).
Also based on our legitimate interests, we use the "Custom Audiences from File" method of the social network Facebook, Inc. In this case, the email addresses of newsletter recipients are uploaded to Facebook, the upload process is encrypted serves alone to identify recipients of our Facebook ads, to ensure that the ads are displayed only to users who are interested in our information and services.
The processing of the data by Facebook is part of Facebook's data usage policy. Accordingly, general notes on how to display Facebook Ads, in Facebook's Data Usage Policy: https://www.facebook.com/policy.php . For specific information and details about the Facebook Pixel and how it works, visit the help section of Facebook: https://www.facebook.com/business/help/651294705016616 .
You may object to the capture by the Facebook Pixel and use of your data to display Facebook Ads. To set which types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions for the usage-based advertising settings: https://www.facebook.com/settings?tab=ads . The settings are platform-independent, ie they are adopted for all devices, such as desktop computers or mobile devices.
You can also use the Cookies for distance measurement and promotional purposes via the deactivation page of the Network Advertising Initiative ( http://optout.networkadvertising.org/ ) and in addition the US website ( http://www.aboutads.info/ choices ) or the European website ( http://www.youronlinechoices.com/uk/your-ad-choices/ ).
15. Other services
On the basis of our legitimate interests (ie interest in the analysis, optimization and economic operation of our online offer within the meaning of Art/6/f of the GDPR), we make use of third-party content or service offerings in order to provide their content and services, eg Include videos or fonts (collectively referred to as "content"). This always presupposes that the third-party providers of this content perceive the IP address of the users, since they could not send the content to their browser without the IP address. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address only for the delivery of the content. Third parties may also use so-called pixel tags (invisible graphics, also referred to as "web beacons") for statistical or marketing purposes. The "pixel tags" can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and operating system, referring web pages, visit time, and other information regarding the use of our online offer. how the visitor traffic is evaluated on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and operating system, referring web pages, visit time, and other information regarding the use of our online offer. how the visitor traffic is evaluated on the pages of this website. The pseudonymous information may also be stored in cookies on the user's device and may include, but is not limited to, technical information about the browser and operating system, referring web pages, visit time, and other information regarding the use of our online offer.
The following presentation provides an overview of third-party providers as well as their contents, as well as links to their privacy statements, which contain further notes on the processing of data and, in some cases already mentioned here, possibilities of objection (so-called opt-out):
If our customers use the payment services of third parties (eg PayPal or BillPay), the terms and conditions and the privacy notices of the respective third party providers apply, which can be accessed within the respective websites or transaction applications.
Web analytics and optimization using the Optimizely service provided by Optimizely Inc., 631 Howard Street, Suite 100 San Francisco, CA 94105. We use Optimizely to evaluate your use of the website and to compile reports on website activity. The data transmitted by Optimizely from your browser will not be merged with other Optimizely data. You can prevent the storage of cookies by a corresponding setting of your browser software; however, we point out that in this case you may not be able to use all the functions of this website in full. In addition, you can deactivate Optimizely tracking at any time (and thus the collection of data generated by the cookie and related to your use of the website - incl.follow http://www.optimizely.com/opt_out .
Web analytics and optimization using Hotjar service, Hotjar Ltd. Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta. With Hotjar, movements can be traced on the websites where Fullstory is used (so-called Session Replay). For example, you can see how far users are scrolling and which buttons users click as often. Furthermore, technical data such as selected language, system, screen resolution and browser type are recorded. Here, at least temporarily during the visit to our website profiles of users can be created. It is also possible to use Fullstory to get feedback directly from the users of the website. In this way, we gain valuable information to make our websites faster and more customer-friendly. Data protection:https://www.hotjar.com/legal/policies/privacy
Last updated: August 20, 2019
What is a Cookie? Whenever you visit a website, your device downloads a number of small files called "cookies." The cookies are widely used to make online services work and operate more efficiently, and to provide the owners of the websites with information regarding the user experience and efficiency of the websites. The cookies also let the website recognise your particular device, this means it can remember your preferences, you can navigate between pages more quickly, as well as do a number of other useful things.
Cookies serve many valuable purposes but you may wish to not allow them or to limit their use. Most browsers allow you the ability to manage the cookies in a way that suits you by changing the browser’s settings. The settings of your browser should give you the ability to disallow cookies from sites on site by site basis and to disallow cookies from sites that you do not trust. Please note that disabling cookies or other tracking technologies on our websites may diminish and/or disable some of the features or whole parts of our websites, and functionality may no longer work as intended.
If you like more detailed information about cookies, you can find everything you'll need to know over at www.allaboutcookies.org and www.youronlinechoices.eu.
If you change the settings on your internet browser to block or restrict cookies (including cookies associated with Cleanzy's services), or to indicate when a cookie is being set by Cleanzy, the Cleanzy Services may not work as intended. You should remember that, while you may still be able to use the Services if your cookies are disabled, our services may not function properly on your device and you may not be able to take advantage of certain Cleanzy features.
Advertising Cookies We may use first-party or third-party cookies and similar technologies to deliver content, including ads relevant to your interests. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement.
However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.
Alternatively, you may wish to visit AboutCookies.org - How to control cookies which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.
Please be aware that restricting cookies may impact on the functionality of our website.
If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.
For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual. To opt-out of third-parties collecting any data regarding your interaction on our website, please refer to their websites for further information below: https://www.aboutcookies.org/