Cleanzy Damage & Loss Management Process

Damage Management System

In the event of loss, please contact us within 72 hours as of the completion of cleaning service. In the e-mail to be sent, photos of the damaged product, brand/model information, if any, warranty certificate or invoice should be included.

Inform us within 72 hours.

Inform us about the problem within 72 hours and let Mutlubiev quickly resolve!

Collect Damage Information

Product photos, brand/model information; warranty certificate invoice should be included.

Send To Our E-mail Address

You should send details about your damage to our e-mail address.

Process After Sending E-mail

Different Scenarios for The Follow-up Process

01

In the event that the cleaning professional reports a damage to the house during service, the customer is contacted and is expected to provide detailed product information in writing. After this process, repair / supply / delivery process is started.

02

On the condition that damage which occurred during the course of cleaning service is informed to Cleanzy by the customer within 72 hours as of the completion of the service, Mutlubiev communicates with the cleaning professional and in the event confirmation on the damage by the cleaning professional is received, Cleanzy waits for the customer to provide them with detailed information on the damaged goods in written form. Followingly, the process of repair/procurement/delivery commences.

03

In the event the damage, which had occurred during the course of cleaning service, is informed to Cleanzy by the customer within 72 hours as of the completion of the service but is not admitted by the cleaning professional, Cleanzy examines the previous cleaning services provided by such cleaning professional in detail and checks whether there has been any damage record on their profile. In the meantime, Cleanzy requests a technical report on the timing and means of the damage from the company's specialized team or authorized technical service. In accordance with the outcome of the report, Cleanzy may initiate the process of repair/procurement/delivery.

In the event of loss, please contact us via e-mail or live chat on our website within 72 hours as of the completion of cleaning service.

Stages of the Management of Loss