The UK Government has confirmed that all types of home services are allowed to continue during the national lockdown. You will be able to book Cleanzy services as normal during this period.

As the pandemic has continued, Cleanzy has introduced extra measures to ensure that cleaning work is carried out safely. This includes the use of PPE by every cleaning professional, social distancing and increased hygiene procedures.

Nothing is more important to us than the safety of our customers and Cleaning Professionals. We regularly check with our Cleaning Professionals that they are healthy and able to work safely. We urge our customers to skip or postpone their cleaning if they exhibit any symptoms of COVID-19. You will not incur any fees for doing so.

Please keep your mask on with your mouth and nose covered when the cleaning professional is at home.

Maintain social distance (1-2 meters) during cleans. If possible, stay in separate rooms.

Keep all doors open to minimize contact.

Keep the windows open for ventilation.

After cleaning, wash the cleaning cloths and mop covers at least 60 degrees.

If you return from the shops or exercise, wash your hands with soapy water for at least 20 seconds.

Please inform us if you struggle with any signs of respiratory tract infection (fever, cough, respiratory distress, etc.).

Please see below the additional precautions that we have taken to ensure that our Cleaning Professional can provide a safe and secure service:

If a Cleaning Professional is in a high-risk category (chronic illness, disability, pregnancy, being a nursing mother, etc.,) they will not be able to provide any services during this period.

If a Cleaning Professional has a high temperature, if you feel sick/unwell, if you have a persistent cough, they will not be able to provide any services.

The use of masks is obligatory in public areas such as public transportation to be used while going to work. If possible, they will avoid contact by wearing gloves.

When the Cleaning Professional arrives at the address, if possible, they will use stairs instead of narrow elevators.

When the Cleaning Professional arrives at the property, they will social distance (1-2 meters) with the customer and wash their hands with soapy water for at least 20 seconds without touching anywhere, especially avoiding your mouth, nose and eyes. Then use an alcohol-based hand antiseptic (disinfectant).

If possible, the Cleaning Professional will keep the clothes they wear outside (the coats, cardigans, vests etc.) on the balcony, or outside the door if there is no balcony, during the cleaning service.

The Cleaning Professional will wear a mask and gloves during cleaning. When coughing or sneezing, cover your nose and mouth with disposable tissue paper, throw the tissue away and wash your hands for 20 seconds, then do not remove your mask. Ventilate the house during cleaning.

It is sufficient to dilute 1 tablespoon of bleach in 1 gallon of clean water, please check the expiration date of the bleach used. Bleaches that have not expired will be sufficient for disinfection.

For cleaning with alcohol, a solution containing at least 70 percent alcohol should be used. One of the things that carry the germs in the kitchen is sponges. For this reason, the sponges should be cleaned frequently.

Cleaning water should be changed frequently.