Frequently Asked Questions


You can see what's involved in the cleanup here
Our cleaning professionals do their work according to your schedule. For this reason, you can change the date and time of your order up to a certain period of time. If there is 24 hours or more before the time of the cleaning service and you want to change the time and date, you can do it without paying any fee! The day before the service from 09:00 to 18:00 Date & Time changes are allowed free of charge. If you want to change the time of the service 12 to 24 hours in advance, 50% of the total fee will be withdrawn from the card you registered. If you cancel your cleaning service, 100% of the amount will be charged to you credit card.
If you have any complaints about cleaning within 72 hours of receiving your service, you can let us know! If there is a problem with the quality of the service; we can program a new cleaning service in proportion to your complaint. We call it 100% Happiness Policy!
Sometimes it is difficult to calculate how many hours you need for your home cleaning. If your service is occurring and you think that you need to add one or more hours, just let your professional know it and he or she will contact us.
We only accept payment by credit card. We use Stripe's secure payment infrastructure because payment security is very important to us.
All cleaning professionals registered in the Cleanzy system are checked and their references are checked and they receive regular training.
If you have had a service in the past, you can choose your last cleaning professional for your new cleaning service. You can also include a note when you are creating your order.
In case of no danger, we perform cleaning of the windows both internally and externally, but the safety of cleaning professionals is valuable to us. We don't allow the windows to be cleaned from the outside in any case that puts them at risk.
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