Frequently Asked Questions

Most of the time your landlord/agency will only return your deposit if you leave your rented home in the same condition as you received it. Having your property professionally cleaned when you leave is a requirement from most of the letting agencies. The Cleanzy End of Tenancy Cleaning offers a professional and affordable solution for your cleaning when moving out, so you can focus on everything else regarding your move.
The Cleanzy End of Tenancy cleaning service is a fully customisable professional cleaning service. The base price includes the full deep cleaning of your bedroom(s), bathroom, kitchen, living room and entrance/hallway with free fridge/freezer cleaning, professional oven cleaning and interior window cleaning. Based on your needs you can select from a high range of add-on services, including professional carpet or upholstery cleaning, additional rooms, etc. You'll find our detailed agency-approved cleaning checklist on our information page.
The Cleanzy End of Tenancy Cleaning service price includes all the cleaning products, materials and equipment needed for the Cleaning Professional Team to carry out the professional cleaning service.
There is no minimum or maximum time set for the completion of the service, however the Cleaning Professional Team will make sure that they adjust the number of their team based on your needs and they aim to finish the services within a day. Please get in touch with our Customer Service Team to discuss your timeline/timeframe based on your lease.
Yes, the Cleaning Professional Team will be able to pick up the key from the agency/appointed address. If this address is within 1 mile of your property, the service if free of charge, however if the distance is more than 1 mile, please book the Key pick-up add-on service. To organise the key pick-up you can get in touch with our Customer Service Team and we'll help you to our best ability.