Frequently Asked Questions


Deep Cleaning and Sanitisation service is more thorough and detailed than a regular clean. It treats areas which are usually not covered during our regular clean. It also includes a sanitisation step, where our Cleaning Professional uses a high-performance professional sanitiser on all high-traffic and high-touch areas and kills 99.999% of bacterias and viruses including the Coronaviruses.
According to the Government's guidelines, it's absolutely safe to book a Deep Cleaning and Sanitisation service, our Cleaning Professionals are allowed to work and are prepared with Personal Protective Equipment and special safety guidelines to minimise the risk while in your property.
It's safe to stay at home during the cleaning, but as per the Government's guidelines we advise to keep 2m distance from your Cleaning Professional at all times and avoid phisical greeting. Your Cleaning Professional will discuss the cleaning route with you at the beginning of the service to make sure you can still enjoy your time at home.If you prefer being out during the cleaning, it's also fine.
If the cleaning lasts more than 8 hours based on the size of your property, we advise to divide it to two days to make sure your Cleaning Professional can deliver the best possible service. For example, you have a big house and you would need 14 hours of Deep Cleaning and Sanitisation service, we advise to have the Cleaning Professional for 8 hours on the first day and for 6 hours on the second day, which will include the sanitising step at the very end of the service.
During the Deep Cleaning and Sanitisation service your Cleaning Professional will sanitise the high-touch and hi-traffic surfaces with a high-performance, professional sanitiser, which is proved to kill 99.999% of bacterias. At the moment there is no proven product which can kill 100% of Covid-19 virus. We selected a professional product which treats a wide range of bacterias and viruses, including the Coronaviruses (SARS, MERS).
We would like to ensure your and your Cleaning Professional's safety during the service, so we provide them with disposable masks, disposable gloves, disposable shoe covers and disposable aprons.
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