We prefer is someone is at home letting the Cleaning Professional Team in, showing them the items needs cleaning. During the service is not necessary to be at home, but we strongly advise you to attend at the end of the service to check if you are satisfied with the result.
In case you wish to cancel or amend your booked service, you can do it for free of charge not less than 24 hours in advance. In case you wish to cancel your service less than 24 hours prior to your scheduled service, there is a 100% cancellation fee applies. In case you wish to amend your service time or date less than 24 hours before your scheduled service, 50% amendment fee applies. In the event the Cleaning Professional Team is asked to leave, Nobody is at the property or there is no water or power access at the property, 100% of the booking fee will be charged.